How We Work
Our customised, cost-effective model is an engaged, co-sourced, performance-based partnership agreement that is quick to deploy with definitive deliverables that adhere to our clients resourcing and compliance needs.
Our cloud-based technologies provide real-time workforce management, reports and analytics to support and streamline the operations of each project. Customised, digital dashboards professionally interpret and represent the live data, providing C-Suite Executives with accurate statistics on the progress and service level delivery for each desired output.
Over the years, we have gained significant industry insights in the Banking, Insurance and IT sectors, retaining unparalleled intellectual property that leverage our innovative methodologies, software tools and personalised operational models to promote agile recruitment solutions that match your business needs.
We are honoured to have been recognised as a finalist for the CCMG External Vendor Industry awards in 2018.
Our Innovative Recruitment Services:
Sourcing & Screening
Through an omnichannel process we are able to source, screen and match candidates suitable for the project requirements from a skill and culture perspective.
Face-to-Face & Virtual Recruitment
We always meet our candidates for a personal interview, either face-to- face or virtually, before referring any potential resource to our clients.
Pipeline Recruitment
This is a proactive contingency plan that considers increased customer demand, absenteeism or attrition to ensure business continuity and risk management in planning for unforeseen circumstances.
Skills Training
Our accredited training programme upskills and qualifies work-ready candidates for the industry adhering to the stringent qualification requirements of FSCA ensuring the delivery of Fit and Proper candidates.
Risk Management
The provision of a comprehensive risk report that addresses all credit, education, criminal, DOFA and FAIS checks specific to FSCA to ensure compliance.
Profiling
A professional methodology and benchmarking tool matching top performing talent with the underlying qualities and soft skills best suited for our client environments.
Onboarding
This process in the connection between the time a candidate is successful to their start date with the company and includes the facilitation of induction and administrative tasks all adhering to compliance requirements.
Contractor Management (HR)
HR manages the requirements such as letters of appointment, formulation and finalisation of contracts, induction facilitation, conflict management and the roll out of our wellness programme.
Contractor Management (Industrial Relations)
IR is the partnership with an objective partner, LabourNet which allows a fair process to all our employees whilst aligning to our clients code of conduct. This IR service includes all disciplinary requirements up to CCMA arbitration.
Contractor Management (Payroll)
Payroll is facilitated through state-of- the-art technology with a biometric clocking system and employee self- service management tool to ensure we always pay our people on time.
Multiskilled Absenteeism Solution
Through the analysis of historical absenteeism data we can forecast a required pipeline. This process ensures business continuity and uncompromised service levels.
Training, QA & Performance Management
We drive a high-performance environment through digital training platforms and “train the trainer” programmes. We facilitate the client training within our own environment, manage the quality assurance process and coach each resource to continually optimise performance levels.
Advanced & Customised Reports and Analytics
Our ability to provide detailed stakeholder reports and analytics from our real-time performance tracking tool gives us a competitive edge.
ClicknCheck
A unique and advanced verification system to manage your risk by providing a background screening solution that performs verification checks on potential candidates and existing employees.
Some of our Specialist Roles:
- Call Center Agents including Outbound & Inbound Telesales, Retentions, Collections and Customer Services
- Quality Assurance Consultants Team Leaders
- Workforce Managers
- Project Managers
- Promotions & Brand Activations Account Managers
- Sales Team and Service Managers Coaches
- Industrial Relations Managers
- Analysts
- Senior Management and Executive Roles Full Stack Developers
- Security Specialists (Cyber)
- Cloud Engineers & Architects
- Mobile & RPG Developers
- Systems Engineers
- Blockchain Developers
- Data Scientists
- SharePoint Architects
- Test Automation Specialists
- Google Specialists
- C# Developers
- .Net Developers
Our Services Provide:
- Flexibility
- Improved Performance
- Mitigation of Risk
- Business Optimisation
- Maximum Productivity
- In Demand Specialist Skills
- Long-term Tenure
- Trusted Relationships
- Exceptional Customer Service
- Unprecedented Output
- Perfectly Matched Talent
Our Employment Models:
- Permanent Placements
- Contract and Flexi-Employment
- Executive Level & Niche Consultant Placements
- Managed Outsourced Projects (POCs, campaign management, additional workload, seasonal work, BAU Benchmarking)
- Skills Programme