At EAWP we are dedicated to fostering innovation through our comprehensive contact centre solutions, enhancing customer service, strengthening brands, and ensuring cost-efficiency and operational stability.

We supply a full scope of BPO services and solutions to businesses across all major sectors, with a specialisation in Finances (Insurance and Banking), and Telecommunications. These services include solutions for performance management, resourcing, transfer of IP analytics, SLA Management and Human Resources.

Our skilled talent pool and advanced technological solutions aid clients in achieving exceptional outcomes. With over 18 years of experience, we offer a range of services including customer support and outbound sales, underpinned by a wealth of knowledge and intellectual property.

Our team is committed to delivering top-tier customer experiences, contributing to business growth, efficiency, and cost savings.

We regularly monitor our Customer Service Index (CSI) to maintain our high standards and engage closely with stakeholders for continuous improvement.

In today's digital age, customers expect seamless experiences across multiple channels. Our contact center solutions embrace an omnichannel approach, ensuring that your customers can interact with your business through their preferred channels, including voice, chat, email, social media, and more.

This comprehensive approach enables you to deliver consistent and personalised service across all touchpoints. By choosing EAWP for your contact center solutions, you gain access to our expertise, advanced technology integration, and a customer-centric approach that sets you apart from your competition.

Together, we can elevate your customer service, build a strong brand reputation, and drive sustainable growth. Partner with EAWP for unmatched BPO services that drive results, elevate customer experiences, and position your brand at the forefront of innovation and excellence. Contact us today to learn more about how we can transform your business.

We leverage our proven recruitment methodologies to identify and source top talent for your contact centre. Our process ensures that we match individuals who possess the right skills, cultural fit, and customer-centric mindset.

This enables you to build a high-performing team that consistently delivers exceptional service.

Technology plays a crucial role in optimising contact centre operations. We leverage cutting-edge contact centre technologies to enhance efficiency, streamline processes, and improve customer interactions.

From advanced call centre software to omnichannel engagement platforms, we ensure that you have the right tools to deliver exceptional service across multiple channels.

Our talent pool comprises qualified and experienced specialist IP resources who bring industry-specific expertise to your contact centre operations.

These professionals are equipped to handle various customer service and sales scenarios, ensuring that your customers receive the support and assistance they need.

We believe that a happy and motivated workforce is essential for delivering exceptional customer service. Our focus on employee wellness and development creates an employee-centric culture that fosters engagement, productivity, and loyalty.

By investing in the well-being and growth of your agents, we enable them to provide extraordinary service.

We understand that every contact centre is unique, with specific requirements and objectives. That's why we customise our processes and training programs to align with your business goals.

We develop tailored training modules that enhance the skills of your agents, empowering them to deliver exceptional customer service.

We emphasise a performance-driven culture and continuous improvement. Our reporting mechanisms provide real-time insights into key performance metrics, enabling you to monitor and measure the effectiveness of your contact centre operations.

We work closely with you to set targets, provide feedback, and drive excellence in customer service delivery.

Combining perfectly matched talent with innovative recruitment solutions delivered with energy, passion & the human touch is what we do. We specialise in temporary employment solutions, independent contractors and permanent employment solutions with the support of our highly skilled team, advanced analytics and a unique profiling methodology to ensure we match top performers in the current environment, enhancing retention and speeding up the hiring process.

Our services extend beyond placement; we form a partnership with our clients. This partnership is built on a deep understanding of your unique challenges and opportunities within these sectors.

We tailor our recruitment solutions to align with your specific business objectives and cultural ethos.

At EAWP, we harness advanced analytics to drive our recruitment process, aiming for a 100% fill rate by meticulously measuring ratios. This data-driven approach ensures precision and quality in our candidate placements.

Our ability to customise recruitment and delivery processes sets us apart. We provide a unique project team for each client, incorporating specific strategies such as roleplaying, verifications, innovative matching methods, and aligning assessments to ensure a perfect fit for every role.

Our unique Risk Management Software 'Click & Check' and specialised Risk Division, including a Debt Management Programme, exceed compliance risk requirements. This software is instrumental in managing our clients' risk, ensuring that all compliance needs are met and expectations are exceeded.

Our unique profiling methodology is tailored to match top performers perfectly with market environments. This technique enhances both retention rates and the speed of the hiring process, making us a leader in efficient talent acquisition.

AWP offers access to a comprehensive CRM system with an accumulation of pre-vetted candidates. Each candidate undergoes thorough interviews, risk checks, and skills assessments, ensuring we provide access to top talent through multiple integrated channels.

We pride ourselves on securing solid relationships with stakeholders and internal clients, a key factor in our delivery of excellent operational results. These strong connections underscore our commitment to understanding and meeting the specific needs of each client.

With an average tenure of over seven years, our Recruitment and Management Team brings retained intellectual property and shared industry expertise to every project. This experience is invaluable in understanding and navigating the recruitment landscape.

We provide unique, innovative temporary employment services in line with legislation including temporary replacement of permanent employees, temporary increases in the volume of work, training and skills development using a temp-to-perm model, and job creation programs.

Our award-winning absenteeism solution and skills program addresses the financial services skills shortage in the market.

Our optimisation model sources talent from the market with sales or customer service experience and provides them with the necessary insurance experience, FAIS Credits and the potential for a qualification.

This program has significantly impacted on our client’s bottom line by providing an absenteeism solution, resulting in an initial 59% drop in attrition and reducing recruitment time from 60 days to 0 within 3 months.

Our TES-conversion journey is a customised process that includes induction and training, product training, incubator period and competency development phase, performance enhancement plan, performance management, and performance review.

Our SETA accredited EAW Training Academy is at the forefront of corporate training, offering 'leading and current' programs using state-of-the-art technology.

Specialising in virtual sales and soft skills enablement, the academy represents the pinnacle of modern, digital training methodologies.Our ongoing vision is to create a future sourcing pool of skilled and experienced talent for our clients to select from.

Digitisation and 'Train The Trainer' Programs

EAW Training Academy has embraced the digitisation of training, launching comprehensive 'Train the Trainer' programs on behalf of our clients.

This initiative enhances the skills of our temporary workforce as well as project staff, addresses skill gaps to facilitate a streamlined onboarding process, and ensures a ready pool of skilled and experienced talent.