At Energy at Work Projects (Pty) Ltd, we're not just about talent; we're about transformative customer service solutions. As a solution driven BPO powerhouse, we specialise in innovation and unconventional resource management strategies.

Originally founded as Energy at Work, we began our journey specialising as a recruitment business in 2005. From there, Energy at Work Projects (Pty) Ltd was born in response to a growing global demand for expert Business Process Outsourcing (BPO) services in 2018.

EAWP has since grown into a fully fledged BPO/project solutions business, meeting a diverse range of project resource needs, for businesses across the globe within the talent industry insights across Banking, Insurance, Retail, Commercial sectors.

We hold invaluable intellectual property combined with innovative methodologies, cutting-edge software tools, and personalised operational models that drive agile talent solutions that deliver unparalleled customer service.

As a BBBEE Level 1 accredited Financial Services Provider (FSP Number 52223), we've merged our recruitment expertise with a revolutionary contact center solution. This symbiotic fusion leverages our recruitment experience and training academy to elevate and optimise our service offerings.

Our organisational framework encompasses three pivotal divisions: BPO Services, Recruitment Services, and our exclusive EAW Training Academy. These strategic divisions enable us to deliver tailor-made solutions that precisely address your unique needs.

From streamlining your contact center operations to providing bespoke recruitment solutions, we stand as your partner in achieving customer service excellence.

Our EAW Training Academy adds value by nurturing professional growth through mentoring programs, thus forging a path of fulfilment for our/your workforce.

This multifaceted approach ensures that we stand ready to empower your business, aligning it with its customer service objectives.

BPO Services

We are committed to driving innovation in our business, offering comprehensive contact center solutions that elevate customer service, build strong brands, drive cost-efficiency, and ensure operational stability.

With our extensive expertise in recruitment, a qualified talent pool, enhanced workflows, and advanced technology solutions, we help our clients achieve outstanding results.

Our world-class contact center solutions cater to a diverse range of needs, including customer servicing and outbound sales. With over 18 years of experience, EAWP has built an extensive knowledge base and a repository of valuable intellectual property. Our dedicated support team, comprising exceptional talents, ensures that our clients receive optimal outcomes

We understand the vital role that customer service plays in the success of any business. That's why our BPO services are designed to prioritise remarkable customer experiences and deliver unparalleled service at every touchpoint. By partnering with us, you can drive growth, improve efficiency, and enhance cost-savings.

Our Customer Service Index (CSI) reflects our dedication to excellence, measured through our customers' CSI. We actively engage with our stakeholders, report on our progress monthly, and strive for true partnership.